Christy Schultz

Computer Systems Specialist, We Energies

1998 - present

Telecommunications Specialist

• Designed, implemented, and supported voice communication environments across four mid-western states for a large utility.
• Managed the integration of telecommunication systems, ensuring optimal performance and reliability.
• Conducted routine system maintenance and upgrades to enhance communication efficiency.

Deployment Lead

• Led the deployment of three large-scale phone system projects, coordinating all phases from planning to execution.
• Managed change communication to business areas affected by new system implementations.
• Conducted end-user training and facilitated smooth transition to new equipment.
• Oversaw a team of 2-4 members, ensuring project milestones and objectives were met.

Communication Lead

• Developed training content and printed materials for a Windows operating system upgrade.
• Designed effective communication strategies to facilitate user transition to upgraded systems.
• Ensured clarity and accessibility of technical information for diverse user groups.

Desktop Support Specialist

• Administered and supported a corporate-wide printer fleet.
• Troubleshot hardware and software issues for end-users.
• Managed Blackberry devices for corporate executives, ensuring seamless connectivity and support.

Technical Lead

• Directed the upgrade and implementation of a multifunction printer fleet across 76 facilities in two states.
• Coordinated with vendors and internal teams to ensure timely and efficient implementation.
• Monitored system performance post-implementation to guarantee user satisfaction and system reliability.

Help Desk Training Lead

• Created and implemented training modules and support documentation for the IT Help Desk.
• Ensured new help desk staff were well-equipped with necessary skills and knowledge.
• Developed comprehensive training materials to improve help desk efficiency and effectiveness.

Deployment Team Lead

• Supervised a team of 4-8 IT professionals in the lifecycle upgrade of Windows 7 for 3,000 computer devices and 6,000 users.
• Coordinated training and scheduling for rotating staff members.
• Oversaw project timelines, ensuring smooth execution and minimal disruption.

Help Desk

• Provided end-user support for various computer-related issues including Outlook email, printer functionality, and application troubleshooting.
• Assisted with database administration and creation of end-user accounts.
• Utilized Remedy, a Help Desk management software, for accurate data recording and tracking.

United States Army; Soldier, Parachute Rigger

• Rigged supplies, equipment, and vehicles for airdrop operations.
• Performed inspections on parachutes and airdrop equipment, ensuring safety and readiness.
• Managed inventory, storage, and issuance of airdrop equipment.
• Maintained, repaired, and fabricated airdrop equipment using specialized machines and tools.
• Installed and tested extraction and release systems for airdrop operations.